Senior Field Support Engineer

  • Job Tracking ID: 512052-573640
  • Job Location: Tokyo, JPN
  • Job Level: Mid Career (2+ years)
  • Level of Education: BA/BS
  • Job Type: Full-Time/Regular
  • Years of Experience: 2 - 5 Years
  • Starting Date: ASAP

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Job Description:

About Sonus:

Sonus brings the next generation of Cloud-based SIP and 4G/VoLTE solutions to its customers by enabling and securing mission critical traffic for VoIP, video, IM and online collaboration. With Sonus, enterprises can intelligently secure and prioritize real-time communications, while service providers can deliver reliable, secure real-time services for mobile, UC and social applications. Sonus offers an award-winning portfolio of hardware-based and virtualized Session Border Controllers (SBCs), Diameter Signaling Controllers (DSCs), Network-as-a-Service (NaaS) capabilities, Policy/Routing servers and media/signaling gateways.

Position Summary:


As a Field Support Engineer you will be responsible for supporting lab and network deployments of Sonus Networks’ Voice over IP switching software and applications.  Specific tasks include but are not limited to:

  • Working with customer/lab personnel to plan and engineer any new equipment deployments
  • Providing knowledge of Sonus Networks and Third-party equipment in setup and configuration

  • Ensuring proper and appropriate installation of Network Equipment

  • Performing initial testing on equipment to verify proper installation and configuration

  • Detailing testing requirements and plans and generating and executing appropriate test cases

  • Able to operate independently while on location at customer locations

  • Communicate effectively, clearly and concisely (both written and verbal) with management, customers and peers in English

  • Working with Sonus partners and other equipment manufactures through interoperability testing and subsequent issue resolution

  • Driving to appropriate resolution any issues that are discovered with Sonus equipment either personally or by working with Sonus support/engineering staff

  • Effective and complete follow-up on all issues and items

  • Flexible with working hours on occasion in order to accommodate customer maintenance windows and customer schedule

This position will interface with multiple aspects of the organization including customer service, program management, quality assurance and development engineering

Experience and Skills:

  • Bachelor’s/ Master’s degree in Computer Science/Engineering
  • Unix/Linux/Solaris knowledge and skills

  • Understanding of IP network architecture and concepts

  • Knowledge and experience with VoIP protocols and concepts

  • Knowledge and experience with telecommunications voice networks, protocols and concepts

  • 3-5 years of applicable telecommunications experience

  • Perl or equivalent scripting knowledge and demonstrated use