Principal Systems Integration Consultant

  • Job Tracking ID: 512052-565720
  • Job Location: Kuala Lumpur, MYS
  • Job Level: Mid Career (2+ years)
  • Level of Education: BA/BS
  • Job Type: Full-Time/Regular
  • Years of Experience: 5 - 7 Years
  • Starting Date: April 3, 2017

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Job Description:

About Sonus:

Sonus brings the next generation of Cloud-based SIP and 4G/VoLTE solutions to its customers by enabling and securing mission critical traffic for VoIP, video, IM and online collaboration. With Sonus, enterprises can intelligently secure and prioritize real-time communications, while service providers can deliver reliable, secure real-time services for mobile, UC and social applications. Sonus offers an award-winning portfolio of hardware-based and virtualized Session Border Controllers (SBCs), Diameter Signaling Controllers (DSCs), Network-as-a-Service (NaaS) capabilities, Policy/Routing servers and media/signaling gateways.

Position Summary:

As a Systems Integration Engineer you will be responsible for supporting customer lab and production network upgrades of Networks’ VoIP switching software and applications, as well as other various services requested by the customer.  Specific tasks include but are not limited to:

  • Executing upgrades in labs using customer configuration.

  • Executing upgrade in Customer lab and production networks.

  • Trouble-shooting issues that are encountered as part of the upgrade.

  • Customer specific documentation of the upgrade process.

  • Research on customer requested services such as migration from old to new platforms, consolidation of existing platforms, migration from another vendor to our elements.

  • Communicate effectively, clearly and concisely (both written and verbal) with management, customers and peers.

  • Be able to demonstrate an ability to build and maintain technical knowledge and skills.

  • Be very flexible with working hours on occasion in order to accommodate customer maintenance windows and customer schedule.

Experience and Skills:

  • Bachelor’s degree in Computer Science/Engineering

  • Extensive knowledge in Unix/Linux at CLI level are fundamental requirements

  • Understanding of IP network architecture and concepts

  • Knowledge and experience with VoIP protocols and concepts is a plus

  • Knowledge and experience with telecommunications voice networks, protocols and concepts

  • Experience with telephony networking protocols MGCP, RTP, H323 and SIP as well as SS7 and ISDN is a plus

  • Perl or equivalent scripting knowledge and demonstrated use

  • MySQL and/or Oracle experience is a benefit

  • Self-motivated, quick learner

  • Excellent communication and organisational skills, and possess the ability to interface with the client customers and third party vendors. 

  • Ability to communicate effectively with other teams in the organization including customer service, quality assurance and development engineering

  • MySQL and/or Oracle experience is a benefit

  • Calm & collected especially under pressure

  • Travel: Less than 20% per year (as needed to customer locations)